Limp Willie Hague was lecturing the business community about creating more jobs. Yet he is a member of a government that is looking to introduce legislation concerning gay marriage-is this era of economic correction this appears to be a misdirection of scarce government time. Where are the priorities to tackle the economic problems and encourage job creation.
When our CEO visited the a small manufacturer in Carsholton and he said that he expected to be ordering a much more powerful telephone system than the one proposed. He explained that the business had not expanded at the rate he had anticipated. His political sympathies were in the government direction but he felt they were not doing enough to encourage demand which would create more employment. He did insist that the telephone system did have the capacity to expand when growth returned to his business.
This guy from Bromley contacted us and asked us to visit him to discuss his telephone system. We made an appointment and visited his premises. Once the meeting started, from an early point, we realised that it was not going well . He had bought a telephone system on
e-bay and tried to install it himself and programme it. He failed miserably and now he was seeking professional help to resolve his issues. This is the type of work we make no money on and have to apply scarce resources to complete such work. We declined the work and told him that if he had any problems in the future that necessitated the install of a new system we would be glad to help. Six months later he contacted us again and told us the whole project had been a disaster and he now wanted to install a new telephone system.
All companies installing new electronic equipment should take the extended guarantee or maintenance on the equipment.
There are continuous disagreements about the merits of these contracts. But when a company manager contacts to you to say his business is paralysed because some of telephone system is not working it is never any consolation to us to point out to him that he refused the maintenance against our advice. In these circumstance we do the best we can but a customer with no maintenance only gets priority if there are no other maintained customers requires attention.
One of the most important aspect of maintenance which is not widely appreciated except by professionals is the SLA(service level agreement) that the contract confers on the enduser. The provider is obliged by contractual obligation to respond within defined time scales depending on the level of failure. Maintenance also provides for hardware to be replaced at no cost to the enduser where a technical failure occurs.
The customer in Brixton had a bad experience with his previous telephone system because he did not have any maintenance. He was most insistent on having a contract for maintenance on the new telephone system.
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If you require a free demonstration and no strings attached quote for any our products contact number is 020 7377 9243 and 08003760200 or email us at support@smartinfosystems
The Barking customer invited us in to do a comprehensive survey of their existing telecommunications infrastructure and the security system they had. The objective of the review was to make suggestions on how to improve the telecommunications and the security system. It was a great opportunity for us to make a significant contribution to their business practices for telecommunications and security system. Our recommendation included the installation of a new telephone system and a change of their CCTV system which the company accepted.
The customer recently told us that he loved the new telephone system and said the training on the use of it has proved a boon.
He also is thrilled that he can view the premises and all the CCTV screens with his i-Pad and says it adds a new dimension to his security system.
A very important consideration for all businesses when they decide to make a capital investment is the return(ROI )on that project. There are very few investments that return capital as quickly as modern telephone systems. Our customers often ask us to demonstrate to them what we would expect the return on investment (ROI) to be for the telephone systems they are purchasing. For the customers who are embracing all the latest technology the calculations are usually quite dramatic. We have frequently been able to show that the savings made by changing their existing telecoms setup make the investment completely self funding from day one from the completion of the install other related telecoms products. These figures are usually based on a straight reduction in costs and do not factor in any of the productivity gains that the system will deliver. The decision is a no brainer!
It is amazing how resilient business activity is in London even in a bad economic climate. The other day our MD was parking his car adjacent to a customer premises and he waved to the manager who beckon him to come in to the premises.
He told the MD he wanted to extend the telephone systems had installed last year and he also wanted add more cameras to the CCTV system we had also installed for him.
The customer said he was very pleased with what we had already provided and that he was especially delighted with the excellent support we provide.
If you require a free no strings attached quote for any our products contact number is 020 7377 9243 or email us at support@smartinfosystems.co.uk
