2013 April 3 by admin
A network cluster at ‘Gamma’ has an outage affecting certain customers with SIP trunks outbound calls.
They are working on the issue as a top priority and hope to resolve ASAP
2012 September 12 by admin
Inheriting cabling from a 3rd party can be a nightmare.
Recently we were handed over ‘cat 5′ in a large house conversion in Londons’ Belgravia.
Often if cabling is done by an electrician it is done to electrical standards, thus often is not numbered, or run with enough care for data purposes, let alone terminated on a patch panel.
It can take as much work to fault find and make good from a networking point of view.
2012 April 17 by admin
As a mixed environment business ourselves we understand the challenge of mixed operating system environments. We spearheaded the push in the UK to Google apps by replacing our Microsoft SBS server, with Google Apps Cloud infrastructure.
However this is not the ideal for all businesses. Some companies use Mac as an interior design accessory without considering the interoperability of the application layer, operating system and email delivery / control and storage.
We realise the cultural shift from a Microsoft desktop environment to working on and generating documents in Google Docs can be a shift too far for staff used to ms for the last 20 years.
Some of our clients insist on using Outlook for calendaring and mail, this can have mixed results and can cause dupe issues and double or triplicate entrys in a shared calendar.
Ironically in this environment installing a Microsoft Small business Server environment can work better with Macs, it also allows iPad integration and multiple vendor phone integration from blackberry to iPhone to Android.
Of course we are also happy to guide you through and manage a Google Apps environment for your PC or mac office
2012 April 16 by admin
Although Smartinfo have a telephony background some years ago customers approached us requiring IT support. As we are used to supporting telephone systems customers expect 100% availability from their hardware, what makes us different from other IT support companies is we aim to give the same level of support to your IT infrastructure and equipment.
Most clients that have moved their support to us have been surprised by the level of support they get compared to the “your in the que” support they moved away from.
2012 April 16 by admin
Smartinfo have been advising the businesses of Hoxton London on phone systems for the past ten years. We have seen the changes around the square from empty and semi industrial units to galleries, bars and creative businesses.
Smartinfo can supply your business new or old on the full array of communication technology available from hosted VOIP and voip enabled phone systems to cloud technology and server infrastructure.
2012 February 6 by admin
Smartinfo can provide your London media company or tech co in Shoreditch, Soho, or Old Street & Clerkenwell with support for your pc or apple mac environment (mixed if you like…)
As we have a 8+ year pedigree in communications we can sort your phone system and customer / client facing communications too, as we supply ip phones, iPhones, iPads, and total integrate and manage the whole technology environment for you – so it just works!
Simples. cushdy. No Yada-Yada, it just works.